I cannot see the beacons in my app. What should I do?

1.Please check the battery, as it may be dead. You can replace the batteries as described in the User Manual you received together with the beacons.




2.Check if you have the following services enabled on your phone in order to be able to detect beacons: locations services, Bluetooth. Also, make sure you make an app background refresh.




3.If it is still not working can you please send us logs so that our developers can proceed with the investigation of the encountered issue? You can do that from: Menu > Settings > Send Logs

Posted in: Beacon Management App