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FAQs

Content Management System (CMS)

Why don’t I have any info in the beacon system tab?

Beacon system tab is updated upon beacon synchronization. For that you should use the iOS beacon management app and synchronize as described in Beacon Management App section. Or you can wait until a campaign content is served through our SDK and the system info is updated.

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How often does the synchronization process run?

The sync process is done once a week automatically using the app that implements our SDK, or whenever you want using the management app. You can also request system updates using the checkbox under the column System Data Update Required  in your beacon list. Check it if you want updated system info data upon first beacon content delivery.

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Why don’t I get any content delivered to my phone?

1.  Check CMS
  • Do you have your beacons entered in the OnyxBeacon CMS : https://connect.onyxbeacon.com/admin/setup/beacons ?
  • Did you use the correct client id and secret from your OnyxBeacon account?
  • Did you set up a campaign for your beacons: https://connect.onyxbeacon.com/admin/setup/campaigns ? Have you set up the correct locations to your campaign. Is your campaign Enabled? Do you have the proper timeframes setup?

  • 2. Check if your OS (Android and iOS) has the following services enabled: Bluetooth, location services and Wi-Fi / 3G.

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    Can I customize the coupon message freely?

    Yes, you can. By using our CMS you can create the content you want to be sent out. The message can be either a picture, message or link to a website or youtube video

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    How fast do the analytics get updated in the Onyx Beacon CMS?

    Currently there is no restriction, meaning it is close to real time.

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    I am testing your solution and I was able to define and receive content. But why don’t I have any data regarding the analytics on the dashboard?

    The analytics get updated once the visit has ended. This means  you have to get out of the range of the beacons. If you are in the far region of the beacon, the visit is still not considered to have ended, so you should completely get out of its range. Only after this, will the CMS analytics dashboard get updated.

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    Does you CMS also work with beacons from other vendors?

    Yes, it works with beacons from any other vendor. Content can be delivered without any problems. However, you will not be able to change the beacon’s configuration (frequency, power, etc.) or monitor the battery level.

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    Do you offer white label solutions for you CMS?

    Yes, we do. For more details regarding the type of partnerships available please contact us at sales(at)onyxbeacon.com .

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    How do the beacons get updated when we define new campaigns or change the content? Do we need to be close to the beacons for this?

    Content and campaigns are managed through our CMS, so you don’t need to be close to the beacons in order to change content or define new campaigns.

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    Sub-users of an account have visibility over all the campaigns in the parent-account?

    Users created from your account will always be sub-users of your account and can see everything in your account. In order to create a regular user, the client needs to register from your whitelabel page.

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    I have an account on CMS. Can I use the same credentials as the ones for the CMS in order to login to the iOS management app?

    Yes, you can. This is how: Sub-user accounts don’t have access by default to the management app login. For sub-users, you need to specifically enable it from the user Edit page / Management tab / Enable Management App Access checkbox. Normal users created from the register page will have that checkbox enabled by default.

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    How will a push notification work when related to geofecing?

    Using this option, you can send coupon messages based on geofence breach. For now, the geofences are considered your defined locations with a radius of 500 meters.
    The push message will be sent only when the application users enter the location region and only on a specific device status information. For now, the device status that will trigger the notification will be having bluetooth OFF. We created this type of notification especially for this use case, allowing you to notify and invite the users to turn ON their Bluetooth or to directly deliver commercial messages to them, even when they have the Bluetooth OFF.

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    Why do I receive the “An Exception was thrown while handling” response?

    The stream works for beacons assigned to a location. I just noticed that you don’t have any locations and no beacons are assigned to a location.
    The exception you received should have stated that you don’t have any locations, but I don’t know why the text message is not there.

    In order for the stream to work you should create a location and assign the beacons to it. The stream will contain data from beacons at your locations tagged with the “realtime” tag. Unassigned beacons won’t show up in the stream.

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    Why doesn’t the app detect the beacons?

    In order for the beacons to be detected, they need to be configured in our Content Management System. You can do that by following the steps described in the next video demo: Permalink

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    Is there a possibility of allowing other admins into the portal by limiting their access, how does that work?

    Yes, it is possible. A sub-user will have to be created, and all the limitations will have to be selected. By selecting the limitations, the super-user will allow the sub-user fewer, wanted features to be seen and used. For example, you can create a sub-user having access only to a certain location, called location admin sub-user.

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    What is the use of the reference file?

    The reference file is used for a certain media for which you want to keep the name, but change the image; to upload new content for it.

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    How can I change the UUID of the Beacons in CMS?

    Go to Identifiers in header -> click on Company UUIDs -> Add New UUID

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